Beyond just billing, we protect the hospital's profit.Revenue Leakage Audits: Periodically auditing IP files before discharge to ensure no pharmacy items, lab tests, or doctor visits were missed in the final bill.
Denial Management: A specialized task force to investigate why insurance claims were rejected and resubmit them to recover "lost" money.
TPA & Insurance Empanelment: Assisting new or small hospitals in getting registered (empaneled) with major insurance companies and government schemes (like Aarogyasri).
Bridging the gap between "Tech" and "Health".
HIS Implementation Support: Helping hospitals transition from paper records to Hospital Information Systems (HIS).
Kiosk Management: Managing self-service check-in kiosks to reduce crowding at the front desk.Tele-consultation Setup: Managing the administrative side of remote doctor visits.
Moving from basic help-desk to premium hospitality.
VIP/Executive Health Check-up Coordination: Managing high-priority corporate clients from entry to exit.
International Patient Cell: If the hospital attracts medical tourists, providing specialized logistical support, visa assistance, and translator coordination.
Discharge Lounge Management: Managing a comfortable area where patients can wait for final paperwork, freeing up hospital beds 2-3 hours earlier.
Reducing "Against Medical Advice" (LAMA) discharges due to cost.
Micro-Finance Coordination: Partnering with medical loan providers to offer patients EMI options for surgeries on the spot.
Government Scheme Navigation: Expert counselors who specifically help poor patients navigate government health schemes to ensure the hospital gets paid while the patient gets treated.
Solving the "High Turnover" problem in front-office roles.
Outsourced Front-Desk Staffing: Elevate provides, trains, and manages the entire front-office team, so the hospital doesn't have to worry about hiring or attrition.
Soft Skills Bootcamps: Short-term training for nursing and housekeeping staff on "How to talk to angry relatives" and "Hospital Etiquette."
NABH/NABL Documentation: Managing the mountain of paperwork required for hospital accreditation.
Patient Feedback Analytics: Not just collecting feedback, but providing a monthly "Insights Report" to the Director on which departments are underperforming.
At Elevate Academy, our mission is to bridge the gap between clinical excellence and efficient healthcare administration. We support hospitals and healthcare institutions by strengthening front office operations and financial counseling systems
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